SERVA service management platform

A practical guide to getting work done in SERVA.

Use this guide to find your way around the platform, understand each module, and follow the core workflows with confidence.

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Follow the service journey

Start with the work that arrives, restore service, investigate recurring causes, control the permanent fix, and verify the outcome. Each module explains its place in the journey; use the video page for the full click-by-click demonstrations.

Recommended journey

  1. Control CenterFind the signal that needs attention.
  2. Incidents and service requestsCapture, triage, assign, communicate, restore or fulfil, validate, and close.
  3. Problem ManagementLink recurring or major incidents, investigate the cause, and record the workaround or resolution.
  4. Change ManagementAssess risk and impact, obtain approval, implement safely, and review the result.
  5. Operational follow-upUse Knowledge, CMDB, Assets, and Checks to preserve evidence and context.
SERVA Client Guide Use the video tutorials for screen-by-screen demonstrations. Visual reference images are temporarily hidden.